ROUNDTABLE BREAKFAST: The Evolving World of Workplace Conflict Management

ACR-GNY & CUNY Dispute Resolution Center at John Jay College present

The Evolving World of Workplace Conflict Resolution

The way we manage and even think about conflict has undergone a fundamental transformation in the past 10 years. Our definition of conflict is evolving. Our understanding of the relationship between conflict, fairness and engagement has also changed. We are moving steadily toward a proactive approach for managing conflict. An approach that embraces the idea that the Best Managed Conflict is Conflict that never happened. This has led to a rethinking of how conflict is managed.

In this discussion we will explore:

• The difference between conflict management and dispute resolution
• The emerging definition of conflict that focuses on conflict as a manageable risk
• How state regulation is nudging us toward a proactive approach to conflict management
• The use of a trauma-informed approach in conflict management systems design
• Thy effective conflict management enhances equity, diversity, inclusion and belonging

Blaine Donais

Blaine Donais B.A., LL.B., LL.M. (ADR), RPDR, C. Med., Q. Arb., PHSA, WFA author of Workplaces That Work, Engaging Unionized Employees, and The Art and Science of Workplace Mediation, is a labour lawyer and leading theorist and practitioner in Workplace Conflict Management. As President and Founder of Workplace Fairness International, he applies his expertise in labour/management relationship building, mediation-arbitration, investigation, restoration, health and safety assessments and facilitation. He is an Adjunct Professor of Workplace Conflict Management at University of Toronto (Centre for Industrial Relations and Human Resources). He has served as Board Member at ADRIO and as Co-Chair of the Chartered Mediators Assessment Committee.

IMPORTANT NOTE: The Roundtable Breakfasts are virtual meetings on Zoom. The link will change each month and will be distributed to all registrants the day before and the morning of the event. All listed times for ACR-GNY events are for Eastern Time. 8:00 am – 8:30 am | Join call to network with attendees 8:30 am – 10:00 am | Presentation and Discussion About the Roundtable Breakfasts The Roundtable Breakfasts are organized by ACR-GNY and the CUNY Dispute Resolution Center at John Jay College. They take place the first Thursday of the month and are ongoing since 2001. This program is supported by ACR-GNY's 365 Sponsors: